Policies & Service

Information about our data protection, warranty, shipping and ordering policies.

Last updated：2026-09-15

Privacy Policy

Effective: 2024-09-15

Your data is protected

Information We Collect

We collect the information you provide when you contact us, submit an inquiry or place an order, such as your name, company, email, phone number and order details.

How We Use Your Information

We use your information to respond to inquiries, process orders, provide after-sales support and improve our products and services.

Data Sharing

We never sell your personal data. We only share it with shipping partners and service providers as necessary to fulfil your orders.

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can disable cookies in your browser settings at any time.

Your Rights (GDPR / CCPA)

You may access, correct or delete your personal data, or object to its processing. Contact us at any time to exercise these rights.

Data Retention

We keep your data only for as long as necessary to fulfil the purposes described in this policy or as required by law.

Contact

For any privacy-related questions, please contact us at cora@dubang.vip.

Terms & Conditions

Effective: 2024-09-15

Clear terms, fair dealing

Inquiries & Product Information

All product information, specifications and images are provided for reference only. Please confirm the details with us at the time of your inquiry.

Quotes & Pricing

Quotations are valid for the period stated on the quotation. Prices may be adjusted with market changes; a signed order confirmation locks the final price and terms.

Intellectual Property

All content on this site — text, images, drawings and trademarks — belongs to DUBANG or its licensors and may not be reproduced without permission.

Liability

Our liability is limited to the value of the goods supplied. We are not liable for indirect, incidental or consequential loss or damage.

Governing Law & Disputes

These terms are governed by the laws of the People's Republic of China. Any dispute shall first be resolved through friendly negotiation.

Shipping & Delivery

Confirmed per order

From Taizhou, near Ningbo Port — terms agreed per order

Shipping Methods & Delivery Time

Delivery is arranged case by case based on destination, quantity and product type. Express (DHL / FedEx / UPS), air freight and sea freight are available.

Costs & Trade Terms

Freight, insurance and duties follow the quotation and order confirmation. EXW, FOB, CIF and DDP terms are available.

Tracking

A tracking number is provided as soon as your goods are dispatched. Contact us to trace the shipment if it is not received within the expected window.

Contact & Company Information

Mon – Sat, GMT+8, 08:00 – 18:00

Reach us any time — we reply within 24 hours

Company

Taizhou Dubang Machinery Co., Ltd., Room 4, Building 22, Juxing Science & Technology Innovation Park, Xiachen Street, Jiaojiang District, Taizhou, Zhejiang, China.

Sales & Support

cora@dubang.vip · +86 15325600010

Technical Support

24/7 video support for all DUBANG machines.

Warranty Policy

Coverage period: 12 months from invoice date

1-year warranty as standard

1-year warranty against defects · 24/7 video technical support · 100% pre-shipment inspection

What We Cover

Faulty material or manufacturing failures

Defects arising under normal use are covered by this warranty.

Free replacement per section 3

Eligible products are replaced or repaired free of charge following a confirmed claim.

What We Do Not Cover

Misuse or improper installation
Unauthorized modification or repair
Normal wear and tear
Consumable parts and accessories
External factors such as power surges, flooding or fire

How to Claim

Contact us

Send a message via email or WhatsApp with your order number or invoice, the product model, and clear photos or videos of the issue.

48-hour confirmation

We confirm your claim within 48 hours and arrange a free replacement or repair.

OEM / ODM products

Custom-built products follow the specific terms agreed in your contract.